About Citizens Advice Exeter

At Citizens Advice Exeter we can help you sort out your money, legal and other problems.

We can give you free, confidential, impartial and independent information and advice on a wide range of subjects including

  • benefits
  • employment
  • housing
  • debt
  • consumer rights
  • legal issues

And it’s not just advice. We campaign for change using your experiences to influence local and national policymakers and service providers to improve policies and services which aren’t working.

The Aims of Citizens Advice Exeter

The Citizens Advice service aims to

  • provide the advice people need for the problems they face.
  • improve the policies and practices that affect people’s lives.

Advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, sex, disability, sexuality or nationality.

Citizens Advice Exeter is a member of national charity Citizens Advice, which produces and updates AdviserNet (the web-based system we use to advise clients) and sets quality standards for our advice, training, equal opportunities and accessibility.

 

 

How to Access our Service

  • Step 1 – Please visit citizensadvice.org.uk where you will find a range of advice and information, together with an option to webchat with a member of the team about your issue
  • Step 2 – If you are unable to use the internet or require further help, please call our free Helpline on 0808 278 7845 (Monday – Friday, 10am – 4pm)
    Details of call charges are on our Contact us page.

 If you need help to claim Universal Credit for the first time, please call our dedicated helpline on 0800 144 8 444

  • Step 3 – If you can’t hear or speak on the phone, you can use our textphone service via Relay UK – 18001 then 0800 144 8884. This service can also help with Universal Credit claims.
  • Step 4  A member of our team will answer your call or textphone enquiry and assess your advice need and ascertain the next steps. These may include: a telephone or face-to-face appointment; referral or signposting to another advice provider; or providing further information. We also have access to translation services, including sign language.
  • Step 5 – We are open Tuesday, Wednesday and Thursday 10am – 1pm for self-help information services. If you are unable to access our service using steps 1 to 4, please call into our office during our opening times hours to discuss options or services which may be available to you.

Impact Reports

Every year thousands of people come to us for advice and help with solving their problems.
This is the story of our impact.

Citizens Advice Exeter Impact Report 2017 – 2018
Exeter Impact Report 2019-20
Exeter Impact report 2020 – 2021
Exeter Impact report 2021 – 2022
Exeter Impact report 2022 – 23