How to Access Our Services

• Step 1 – Please visit citizensadvice.org.uk where you will find a range of advice and information, together with an option to webchat with a member of the team about your issue

• Step 2 – If you are unable to use the internet or require further help, please call our free Helpline on 0808 278 7845 (Monday – Friday, 10am – 4pm)
  Details of call charges are on our Contact us page.

 If you need help to claim Universal Credit for the first time, please call our dedicated helpline on 0800 144 8 444

• Step 3 – If you can’t hear or speak on the phone, you can use our textphone service via Relay UK – 18001 then 0800 144 8884. This service can also help with Universal Credit claims.

• Step 4 – A member of our team will answer your call or textphone enquiry and assess your advice need and ascertain the next steps. These may include: a telephone or face-to-face appointment; referral or signposting to another advice provider; or providing further information. We also have access to translation services, including sign language.

• Step 5 – We are open Tuesday, Wednesday and Thursday 10am – 1pm for self-help information services. If you are unable to access our service using steps 1 to 4, please call into our office during our opening times hours to discuss options or services which may be available to you.

  Due to the impact of COVID 19 we are experiencing staff shortages.  This means that on occasions we may need to close early or may not even be able to open.  Our sincere apologies for any inconvenience this may cause. 

When we are closed you can access the Citizens Advice self-help website