How to Access Our Services

• Step 1 – Please visit citizensadvice.org.uk where you will find a range of advice and information, together with an option to webchat with a member of the team about your issue

• Step 2 – If you are unable to use the internet or require further help, please call our free Helpline on 0808 278 7845 (Monday – Friday, 10am – 4pm)
  Details of call charges are on our Contact us page.

 If you need help to claim Universal Credit for the first time, please call our dedicated helpline on 0800 144 8 444

• Step 3 – If you can’t hear or speak on the phone, you can use our textphone service via Relay UK – 18001 then 0800 144 8884. This service can also help with Universal Credit claims.
• Step 4 – A member of our team will answer your call or textphone enquiry and assess your advice need and ascertain the next steps. These may include: a telephone or face-to-face appointment; referral or signposting to another advice provider; or providing further information. We also have access to translation services, including sign language.
• Step 5 –  If you are unable to access our service using steps 1 to 4, please call into our office during our opening times hours to discuss options or services which may be available to you.

   Opening hours from Monday 14th October: