Advice Column: Council Tax Arrears

Thursday 4th April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax.  I have received my new Council Tax bill. I think I am going to really struggle to pay it in full this year as my hours at work have been reduced. What help is available? …

Advice Column: Workplace Disputes

Thursday 28th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on workplace disputes.  I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or …

Advice Column: Dating Websites

Thursday 21st March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on dating websites.  I recently joined a dating website. I was contacted by a lovely man and we started to exchange messages. We now email every day, although we haven’t met in person yet. We had arranged …

Advice Column: Adverse Weather

Thursday 14th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on adverse weather. Heavy snowfall shut down my 8-year-old’s school in January, and I needed to take the day off from work but I was worried that my boss would sack me or dock my wages. What …

Advice Column: Mobile Phones

Thursday 7th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on mobile phone contracts.  I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or …

Advice Column: Landlord Deposits

Thursday 28th February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on obtaining your deposit from your landlord.  I am having problems getting my deposit back from my landlord. What can I do about it?  In 2018 we dealt with 417 enquiries about private sector housing, including problems …

Advice Column: Delivery Problems

Thursday 21st February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on delivery problems. I ordered some birthday presents online, and they haven’t been delivered. Is there anything I can do to get hold of them or get my money back? It is the legal responsibility of the …

Advice Column: Debt Top Tips

Thursday 14th February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on top tips for dealing with debt.  With the new financial year starting in April, I thought that now would be a good time to try and get on top of my financial situation. I have some …

Advice Column: Pay and Entitlements

Thursday 7th February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on pay and entitlements at work.  My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? …