Advice Columns: Nuisance Neighbors

Thursday 11th October 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on nuisance neighbours.  I live in a rented property and a family has moved in to the house next door and is being a nuisance, yelling late at night over a loud television and leaving bin bags strewn over …

Advice Column: Problems at Work

Thursday 4th October 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems at work.  I am worried that my employer is withholding my employment rights from me. What should I be looking out for? Asking people to go self-employed to keep their jobs, telling agency staff they don’t get …

Advice Column: Hotel Booking

Thursday 27th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with holiday bookings.  I booked a luxury hotel room for my package holiday, but arrived to find it wasn’t available. I spent the week in a standard room instead. I reported this to my travel agent. Am I …

Advice Column: Universal Credit Help

Thursday 20th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the help available to Universal Credit claimants  I read that Universal Credit is due to be fully launched in Exeter this month. What help is available to claimants? Universal Credit is a new benefit which combines six benefits into …

Advice Column: Universal Credit Applications

Thursday 13th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on common problems with Universal Credit  I understand that Universal Credit is due to be fully launched in Exeter later this month. What problems have you found with the application process for Universal Credit? Universal Credit is a new benefit …

Advice Column: Product Compensation

Thursday 6th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on how to claim compensation if an item or product causes damage  I bought a new washing machine and when it broke it leaked water all over my kitchen floor. How do I go about claiming compensation for the damage? …

Advice Column: Holiday Entitlement

Thursday 30th August 2018   As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on paid holiday entitlement.  I was hired by a cafe as a temp covering the busy summer months. My boss says that because I’m a temp, I’m not allowed to take any holiday. Is this right?  Your boss …

Advice Column: Housing Deposits

Thursday 23rd August 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on housing deposits. I’ve seen a new property advertised which I’d like to rent and am thinking about putting a holding deposit down. However, the rent is really cheap – should I be worried it’s a scam? You’re right …

Advice Column: Travel Insurance Scam

Thursday 16th August 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on travel insurance scams. I’m planning a long holiday and have been struggling to find travel insurance for a reasonable price. I’ve found a good deal from a Facebook advert but my friend thinks it might be a scam. …

New Citizens Advice Partnership launched in Exeter and Torbay

Wednesday 15th August 2018 Leading local advice charities, Citizens Advice Exeter and Citizens Advice Torbay, are delighted to announce the launch of a new and exciting partnership. Both charities will now operate under a shared leadership team headed up by Steve Barriball, current Chief Executive of Citizens Advice Exeter. Bev Foster, Chair of Citizens Advice Torbay said: “The last year …