Advice Column: Consumer

Thursday 31st January 2019   As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on consumer rights.  I bought a pair of trainers from a private seller on an online marketplace. The advert said they were Asics but when they arrived the branding said Basics. They are clearly not what …

Advice Column: Debt

Thursday 24th January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on dealing with money problems.  I’ve got three kids, and as usual, my finances are not in good shape after Christmas. I’m on a low income so had to put some purchases on a credit card. I …

Advice Column: Christmas Pay

Thursday 17th January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on what to do if you don’t think you have received the correct pay .  My employer asked me to work extra hours in the lead up to Christmas as it was really busy at work. Now …

Advice Column: Subscription Problems

Thursday 10th January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on problems with subscriptions.  I signed up to a free TV deal, but now they are charging me because the free period has run out and I forgot to cancel the subscription. I can’t be the first …

Advice Column: Financial Healthcheck

Thursday 3rd January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on carrying out a financial health check this New Year.  I know that I overspent at Christmas and will struggle to pay my bills this New Year. What should I do to make sure I am in …

Advice Column: Universal Credit

Thursday 20th December 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on universal credit.  I’ve had my Universal Credit payments reduced for missing an appointment. I don’t think this is fair as I had a good reason for not being able to attend. Now I am struggling to make ends …

Advice Column: Loan Sharks

Thursday 13th December 2018 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on our illegal money lending.  I read online that a loan shark had been sentenced for illegal money lending in Devon.  What is illegal money lending, and what should I be looking out for?  A money lender has …

Advice Column: Energy Costs

Thursday 6th December 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy costs.  I am behind on my energy bills and my energy company wants to install a prepayment meter. I don’t want one as I’ve heard they can be more expensive than paying by direct debit. What can …

Advice Column: Parking Fine

Thursday 29th November 2018 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on parking fines.  I overstayed in a car park by just a few minutes and have been fined. I think that this is really unfair. Is it worth appealing the fine?  It’s worth appealing if you were only …

Advice Column: National Minimum Wage

Thursday 22nd November 2018  As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on the minimum wage.  I am confused about the National Minimum Wage, and how this differs from the National Living Wage? How do I check what I am entitled to?  Most people who work are entitled to get …