Advice column: mobile phone bills

Thursday 25 August 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with mobile phone bills. My mobile phone company is still billing me even though I cancelled my contract over the phone. I’m disputing the bill, but now I’ve received a letter from a debt collection agency demanding …

Advice column: scams

Thursday 18 August 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on spotting a potential scam. I’ve applied for a job at an accountancy firm, but they’ve emailed to say that I would need to take a three month training course which costs £4,000 first. I’m keen on the job, …

Advice column – Brexit

Thursday 11 August 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the decision to leave the European Union. Following the decision to leave the European Union, I am confused what this means and when I am likely to see any changes The UK public has voted to leave the …

Concern at big increase in Housing Association repossessions

Media release Tuesday 9 August 2016 Leading local advice charity, Citizens Advice Exeter, is expressing its concern at a 46% increase in the number of Housing Association repossession cases listed at Exeter County Court in the quarter-ending 30th June 2016. This is in comparison with the same period last year. Across all housing sectors, there was an overall increase of …

Advice column – employment support allowance

Thursday 4 August 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on appealing an Employment and Support Allowance decision. I have had my application for Employment and Support Allowance turned down by the Department for Work and Pensions. I am very upset about this. What can I do to appeal …

Exeter residents losing most through scams

Media release Thursday 28 July 2016 Leading local advice charity, Citizens Advice Exeter, is calling for people to be on their guard against scams after the City was revealed as one of the top scam hotspots in England and Wales. Analysis of 5,000 scams reported to the national Citizens Advice consumer service between January and March 2016 show the areas …

Advice column – pensions and tax

Thursday 28 July 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on planning for retirement. I’m 55 and looking into my plans for retirement. I want to cash-in part of my defined contribution pension pot worth £60,000 but I’m confused about tax. How much can I take out of my …

Welfare reforms leading to more benefit enquiries

Media release Wednesday 28 July 2016 Leading local advice charity, Citizens Advice Exeter, today publishes its advice trend statistics for the first three-months of the financial year. The charity has helped 25% more people with their advice and information when compared to the same period in 2015. The advice trends over the period were as follows: Debt Overall, the charity …

Advice column – council tax arrears

Thursday 21 July 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax. I am struggling to pay my Council Tax bill this year as my hours at work have been reduced. What help is available? If you are having problems paying your council tax it’s important …

Advice column – financial healthcheck

Thursday 14 July 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on carrying out a financial health check. I have been struggling financially over the last year or two and finally seem to have got things straight. What should I do to make sure I maintain my financial situation? It …