Average debt now up by 6% to over £12,500

Media release Friday 1 April 2016 Leading local advice charity, Citizens Advice Exeter, today publishes its advice trend statistics for February 2016. The charity has helped 36% more people with their advice and information needs since April 2015. For clients seeking assistance with debt problems, they owed an average of £12,634.12 to their creditors; an increase of 6.1% on the …

Citizens Advice Exeter announces results from second economic well-being survey

Media release Wednesday 30 March 2016 Leading local advice charity, Citizens Advice Exeter, today releases the results from its second economic well-being survey. The first survey ran in September. A summary of the results of the survey, run in partnership with the Express and Echo, Radio Exe, Exeter City Council and Exeter Chamber of Commerce, will be published on the …

Citizens Advice Exeter clears up pension jargon baffling consumers

Media release Tuesday 29 March 2016 “Flexi-access drawdown”, “open market option” and “safeguarded benefits” are some of the pension terms most confusing for consumers, reveals Citizens Advice Exeter. The leading local advice charity, which hosts face to face Pension Wise appointments in Exeter, says people would find it easier to understand their pensions if the industry used simple, standard language …

Advice column – renters’ rights

Media release Thursday 31 March 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on repairs in rented property. I am living in my first rented property and I am unsure what I need to do about repairs to the property. If you rent your home from a private or social housing …

Advice column – workplace disputes

Media release Thursday 17 March 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on workplace disputes. I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or …

Citizens Advice Exeter response to Budget 2016

Media release Thursday 17 March 2016 In its response to the Budget 2016, leading local advice charity, Citizens Advice Exeter highlights how it dealt with 32% more enquires about disability benefits, including Personal Independent Payments, last year and the importance of more investment in frontline money and debt advice services. Steve Barriball, Chief Executive of Citizens Advice Exeter, said: “Household …

Advice column – pension reform

Media release Monday 22 February 2016 I’ve heard that the new pension reforms mean that I will have full access to my pension pot when I turn 55. How do I work out what I should do with my pension savings? The pension reforms that came in this April give people the freedom to access their defined contribution pension how …

Advice column – tenancy deposits

Media release Monday 15 February 2016 I am having problems getting my deposit back from my landlord. What can I do about it? Enquiries about private sector housing, including problems with deposits, increased by 32% last year. If you paid a deposit to your landlord at the start of a tenancy as security for any rent arrears or damage to …

Advice column – council tax support

Media release Monday 8 February 2016 I am struggling to pay my council tax bill. What help is available? Council Tax Reduction – also known as Council Tax Support – is a reduction you may be able to get on your council tax if you’re on a low income We have seen a 28% increase in the number of enquiries …

Advice column – pay and entitlements

Media release Monday 1 February 2016 My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? This year we have seen a 25% increase in enquiries about pay and entitlements. There is no legal right to have wages paid …