Advice column – tenancy deposits

Media release Monday 15 February 2016 I am having problems getting my deposit back from my landlord. What can I do about it? Enquiries about private sector housing, including problems with deposits, increased by 32% last year. If you paid a deposit to your landlord at the start of a tenancy as security for any rent arrears or damage to …

Advice column – council tax support

Media release Monday 8 February 2016 I am struggling to pay my council tax bill. What help is available? Council Tax Reduction – also known as Council Tax Support – is a reduction you may be able to get on your council tax if you’re on a low income We have seen a 28% increase in the number of enquiries …

Advice column – pay and entitlements

Media release Monday 1 February 2016 My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? This year we have seen a 25% increase in enquiries about pay and entitlements. There is no legal right to have wages paid …