Citizens Advice Exeter Honoured with Highest Volunteering Accolade

Media release Thursday 2 June 2016 Citizens Advice Exeter has been awarded The Queen’s Award for Voluntary Service, the highest award given to volunteer groups across the UK. The award is the most prestigious available to voluntary organisations and is the equivalent of an MBE for an individual. The only Citizens Advice ever to win the award in the region, …

Concerns over increases in benefits, employment and housing problems

Leading local advice charity, Citizens Advice Exeter, today publishes its advice trend statistics for April 2016. The charity has helped 43% more people with their advice and information when compared to April 2015. The amount of advice that the charity has been able to provide compared to April last year, was as follows: Welfare benefits Overall, the charity has dealt …

Citizens Advice Exeter releases results from private renting survey

Leading local advice charity, Citizens Advice Exeter, today publishes the results of research into the quality of privately rented properties across the City. Last year the charity saw an increase of 41% in housing related enquiries. The Charity and the Exeter City Council Private Housing Department worked together on the survey of private renters. The key findings of the survey …

Advice column – the new state pension

Thursday 27 May 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on the new State Pension. I am yet to receive my State Pension and have heard about some changes. What does this mean for me? The State Pension changed for people who reached State Pension age on or …

Citizens Advice Exeter to Walk for Justice

Media release Wednesday 18 May 2016 A team of walkers from leading local advice charity, Citizens Advice Exeter, is joining forces with the local legal profession and advice sector on Monday 6 June 2016 to take part in the Exeter Legal Walk. The Exeter legal walk celebrates the continued work of the legal profession and advice sector in protecting people’s …

Advice column – dealing with your debts

Thursday 19 May 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on dealing with your debts. I recently lost my job and fell behind on several bills including my council tax, electricity and credit cards. I’m back in work and keen to start paying off my debts, but can’t …

Advice column – the new National Living Wage

Thursday 12 May 2016 I have read about the new National Living Wage. How does this differ from the National Minimum Wage? How do I check what I am entitled to? Most people who work are entitled to get paid at least the National Minimum Wage (NMW). This includes casual workers, people on zero hours contracts and agency workers. There …

Advice column – pension jargon

Thursday 5 May  As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on pension jargon. I would find it easier to understand my pension if the industry used simple, standard language to describe their products. I am unclear about some terms and I am concerned that I am missing out on …

“More volunteers helping more people” says Citizens Advice Exeter

Media release Tuesday 3 May 2016 Leading local advice charity, Citizens Advice Exeter, today publishes its annual advice trend statistics for the year-ending 31st March 2016. See below for full details of the worrying enquiry types. The charity has recruited 29 more volunteers over the last 12 months and this is reflected in the annual results, with the charity helping …