Advice Column: Debt

Thursday 26 January 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on dealing with urgent debts.  I am struggling to keep up with my debt payments and don’t know where to start.  It’s important to keep in contact with the people you owe money to (your creditors). If …

Fourth economic well-being survey launched

Monday 23rd January 2017 Leading local advice charity, Citizens Advice Exeter, today launches its fourth economic well-being survey.   The survey, in partnership with the Express and Echo, Radio Exe, Exeter City Council and Exeter Chamber of Commerce, will highlight the current financial and employment situation in Exeter. It will help Citizens Advice Exeter to highlight trends with policy-makers and …

Advice Column: Pay

Thursday 19 January 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on what to do if you don’t think you have received the correct pay .   My employer asked me to work extra hours in the lead up to Christmas as it was really busy at work. …

Advice Column: Delivery problems

Thursday 12 January 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on delivery problems. I ordered a vase online for Christmas but it arrived broken. Is there anything I can do to get my money back? It may seem logical to complain to the delivery company but it’s …

Advice Column: Debt Detox

Thursday 5 January 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on carrying out a debt detox this New Year.  I know that I overspent at Christmas and will struggle to pay my bills this New Year. What should I do to make sure I am in a …

Advice Column: Gas Use

Thursday 29 December 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on cutting gas bills.  I’m worried by how much money I spend on gas. My home is draughty and I turn the heating on even in Summer. How can I cut my bills? The good news is …

Advice Column: Pension Wise

Thursday 22 December 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on pension freedoms.  I’ve heard that pension reforms mean that I can have full access to my pension pot when I turn 55. How do I work out what I should do with my pension savings?  The …

Advice Column: Talk About Abuse

Thursday 15 December 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on our Talk About Abuse campaign.  I’ve heard about your Talk about Abuse campaign. What is it and how can I support the campaign? Talk about Abuse is a campaign to encourage people to look for signs of …

Advice Column: Consumer Rights

 Thursday 8 December 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on the Consumer Rights Act.  I’ve heard about changes to consumer rights. What does it mean and what do I need to know The Consumer Rights Act 2015 stands alongside Regulations to create a greatly simplified body …

Big Energy Saving Network

This year we are taking part in the Big Energy Saving Network. A campaign which will help consumers save money on their energy bills by informing them about the different energy tariffs and check whether they are paying too much with their current supplier.   Citizens Advice (the national charity) has recently set up its own energy comparison tool (link …