Concern at 12% increase in Housing Association repossessions

Media release Thursday 21 April 2016 Leading local advice charity, Citizens Advice Exeter, is expressing its concern at a 12.9% increase in the number of Housing Association repossession cases listed at Exeter County Court in the year-ending 31st March 2016. This is in comparison with the same period last year. Across all housing sectors, there was an overall reduction of …

Advice column – energy back-billing

Advice column Thursday 21 April 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy bills. I’ve just received a £2,000 gas and electricity bill for payments going back two years. I’m not sure if I owe this money – what should I do? The first thing you should do …

Advice column – universal credit

Advice column Thursday 14 April 2016 I have heard about a new benefit called Universal Credit. What is it and who does it affect? Universal Credit rolls six working-age benefits into one single monthly payment, supporting people who are on a low income or out of work. It is being introduced in stages across the country, in the first instance …

Citizens Advice Exeter encourages over 50s to get to grips with their pension

Media release Thursday 14 April 2016 The average age of people in Exeter getting help with their pension needs is 61 despite free guidance being available for anyone over 50, Citizens Advice Exeter has revealed. This means people could be planning their retirement finances 11 years earlier, to make sure they have the right money to fit into their future …

Advice column – council tax

Thursday 7 April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax. I have received by latest Council Tax bill. I think I am going to really struggle to pay it in full this year as my hours of work have been reduced. What help is available? …

Average debt now up by 6% to over £12,500

Media release Friday 1 April 2016 Leading local advice charity, Citizens Advice Exeter, today publishes its advice trend statistics for February 2016. The charity has helped 36% more people with their advice and information needs since April 2015. For clients seeking assistance with debt problems, they owed an average of £12,634.12 to their creditors; an increase of 6.1% on the …

Citizens Advice Exeter announces results from second economic well-being survey

Media release Wednesday 30 March 2016 Leading local advice charity, Citizens Advice Exeter, today releases the results from its second economic well-being survey. The first survey ran in September. A summary of the results of the survey, run in partnership with the Express and Echo, Radio Exe, Exeter City Council and Exeter Chamber of Commerce, will be published on the …

Citizens Advice Exeter clears up pension jargon baffling consumers

Media release Tuesday 29 March 2016 “Flexi-access drawdown”, “open market option” and “safeguarded benefits” are some of the pension terms most confusing for consumers, reveals Citizens Advice Exeter. The leading local advice charity, which hosts face to face Pension Wise appointments in Exeter, says people would find it easier to understand their pensions if the industry used simple, standard language …

Advice column – renters’ rights

Media release Thursday 31 March 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on repairs in rented property. I am living in my first rented property and I am unsure what I need to do about repairs to the property. If you rent your home from a private or social housing …

Advice column – workplace disputes

Media release Thursday 17 March 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on workplace disputes. I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or …