Advice column – pension jargon

Thursday 5 May  As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on pension jargon. I would find it easier to understand my pension if the industry used simple, standard language to describe their products. I am unclear about some terms and I am concerned that I am missing out on …

“More volunteers helping more people” says Citizens Advice Exeter

Media release Tuesday 3 May 2016 Leading local advice charity, Citizens Advice Exeter, today publishes its annual advice trend statistics for the year-ending 31st March 2016. See below for full details of the worrying enquiry types. The charity has recruited 29 more volunteers over the last 12 months and this is reflected in the annual results, with the charity helping …

Citizens Advice Exeter launches health impact research

Media release Thursday 28 April 2016 Leading local advice charity, Citizens Advice Exeter is launching a new health impact research project. The research follows on from the charity’s involvement last year, as part of a group of Citizens Advice charity’s in the county, into a study to better understand the long term outcomes for people who sought their help. Steve …

Advice column – maternity entitlements and self-employment

Thursday 28 April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on maternity entitlements for women who are self-employed. I’m a self-employed woman and I’m thinking about starting a family. Am I able to take paid maternity leave? Maternity entitlements are different for self-employed women but financial support is still available. …

Women and people aged 16-30 have lowest economic well-being

Media release Monday 25 April 2016 Leading local advice charity, Citizens Advice Exeter, today releases further results from its second economic well-being survey. The results show that women and people aged 16-30 years of age have the lowest level of economic well-being. The initial results of the survey, run in partnership with the Express and Echo, Radio Exe, Exeter City …

Concern at 12% increase in Housing Association repossessions

Media release Thursday 21 April 2016 Leading local advice charity, Citizens Advice Exeter, is expressing its concern at a 12.9% increase in the number of Housing Association repossession cases listed at Exeter County Court in the year-ending 31st March 2016. This is in comparison with the same period last year. Across all housing sectors, there was an overall reduction of …

Advice column – energy back-billing

Advice column Thursday 21 April 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy bills. I’ve just received a £2,000 gas and electricity bill for payments going back two years. I’m not sure if I owe this money – what should I do? The first thing you should do …

Advice column – universal credit

Advice column Thursday 14 April 2016 I have heard about a new benefit called Universal Credit. What is it and who does it affect? Universal Credit rolls six working-age benefits into one single monthly payment, supporting people who are on a low income or out of work. It is being introduced in stages across the country, in the first instance …

Citizens Advice Exeter encourages over 50s to get to grips with their pension

Media release Thursday 14 April 2016 The average age of people in Exeter getting help with their pension needs is 61 despite free guidance being available for anyone over 50, Citizens Advice Exeter has revealed. This means people could be planning their retirement finances 11 years earlier, to make sure they have the right money to fit into their future …

Advice column – council tax

Thursday 7 April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax. I have received by latest Council Tax bill. I think I am going to really struggle to pay it in full this year as my hours of work have been reduced. What help is available? …