Advice column – pay and entitlements

Thursday 30 June 2016 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on pay and entitlements at work. My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? In the …

Advice column – debt relief orders

Thursday 23 June 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on Debt Relief Orders. I’m struggling with around £18,000 worth of debt and I wondered whether I’d be eligible for a Debt Relief Order. I know the limit used to be £15,000 but I heard that it had …

Advice column – ill health

Thursday 16 June 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on financial help if you, or someone you care fall, is unable to work. My father recently had a stroke and I have cut down my working hours to care for him. He receives sick pay, but we …

Advice column – scams

Thursday 9 June 2016 I’ve had a letter offering me the opportunity to invest in fine wine. The returns look really good and I’m tempted, but my friend says not to trust a letter in case it’s a scam. How can I tell if it’s genuine? While there are lots of legitimate investments out there, your friend is right to …

Advice column – talk about abuse

Thursday 2 June 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on our Talk About Abuse campaign. I’ve heard about your Talk about Abuse campaign. What is it and how can I support the campaign? Talk about Abuse is a campaign to encourage people to look for signs of …

Citizens Advice Exeter Honoured with Highest Volunteering Accolade

Media release Thursday 2 June 2016 Citizens Advice Exeter has been awarded The Queen’s Award for Voluntary Service, the highest award given to volunteer groups across the UK. The award is the most prestigious available to voluntary organisations and is the equivalent of an MBE for an individual. The only Citizens Advice ever to win the award in the region, …

Concerns over increases in benefits, employment and housing problems

Leading local advice charity, Citizens Advice Exeter, today publishes its advice trend statistics for April 2016. The charity has helped 43% more people with their advice and information when compared to April 2015. The amount of advice that the charity has been able to provide compared to April last year, was as follows: Welfare benefits Overall, the charity has dealt …

Citizens Advice Exeter releases results from private renting survey

Leading local advice charity, Citizens Advice Exeter, today publishes the results of research into the quality of privately rented properties across the City. Last year the charity saw an increase of 41% in housing related enquiries. The Charity and the Exeter City Council Private Housing Department worked together on the survey of private renters. The key findings of the survey …

Advice column – the new state pension

Thursday 27 May 2016 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on the new State Pension. I am yet to receive my State Pension and have heard about some changes. What does this mean for me? The State Pension changed for people who reached State Pension age on or …