Advice Column: Mobile Phone Contracts

Thursday 5th March 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on mobile phone contracts.  I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or …

Advice Column: Landlord Deposits

Thursday 27th February 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on obtaining your deposit from your landlord. I am having problems getting my deposit back from my landlord. What can I do about it?  In 2019 we dealt with 370 enquiries about private sector housing, including problems …

Advice Column: Debt Top Tips

Thursday 20th February 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on top tips for dealing with debt. With the new financial year starting in April, I thought that now would be a good time to try and get on top of my financial situation. I have some …

Advice Column: Pay and Entitlements

Thursday 13th February 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on pay and entitlements at work. My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? …

Advice Column: EU Settlement Scheme

Thursday 6th February 2020 In a change to our previously advertised column, as part of the Citizens Advice Exeter and The Express and Echo weekly advice column, this week we focus on the EU Settlement Scheme.  I’m from Austria and I know I need to apply for Settled Status with the UK leaving the European Union. But I’m really confused …

Advice Column: Parcel Delivery

Thursday 30th January 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus problems with parcel deliveries.  I bought my mum a birthday present from an online store. I paid extra for next day delivery but it hasn’t arrived. I tried to contact the delivery company but wasn’t able to …

Advice Column: Debt

Thursday 23rd January 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on dealing with money problems.  I’ve got three kids, and as usual, my finances are not in good shape after Christmas. I’m on a low income so had to put some purchases on a credit card. I …

Advice Column: Christmas Pay

Thursday 16th January 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on what to do if you don’t think you have received the correct pay .  My employer asked me to work extra hours in the lead up to Christmas as it was really busy at work. Now …

Advice Column: Financial Healthcheck

Thursday 2nd January 2020 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on carrying out a financial health check this New Year. I know that I overspent at Christmas and will struggle to pay my bills this New Year. What should I do to make sure I am in …

Advice Column: Talk About Abuse

Thursday 26th December 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on our Talk About Abuse campaign. I’ve heard about your Talk about Abuse campaign. What is it and how can I support the campaign? Talk about Abuse is a campaign to encourage people to look for signs of …