Advice Column: Holiday Problems

Thursday 1st November 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on compensation for flight delays.  In the Summer we had a week-long holiday to Greece. My outbound flight was cancelled with an hour’s notice, but I got the replacement flight provided by the airline. Can I claim compensation?  If …

Citizens Advice Exeter responds to the budget

Tuesday 30th October 2018 Leading local advice charity, Citizens Advice Exeter, has responded to the Chancellor of the Exchequer’s budget announcement yesterday. Responding to the government’s announcement of a boost in funding for Universal Credit in this year’s Budget, Steve Barriball, Chief Executive of Citizens Advice Exeter, said: “Yesterday’s announcement suggests the government rightly acknowledges Universal Credit has serious problems …

Advice Column: Loan Sharks

Thursday 25th October 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the dangers of borrowing from Loan Sharks.  My friend told me about someone she knew that could help me out with a loan. Although I’ve been making regular repayments, my loan just seems to be increasing and I …

Advice Column: Carers and Debt

Thursday 18th October 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on dealing with money problems.  I recently become a carer for my partner who I live with and can no longer work. We’ve started falling behind on our bills and I’m worried our debts are only going to get …

Advice Columns: Nuisance Neighbors

Thursday 11th October 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on nuisance neighbours.  I live in a rented property and a family has moved in to the house next door and is being a nuisance, yelling late at night over a loud television and leaving bin bags strewn over …

Advice Column: Problems at Work

Thursday 4th October 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems at work.  I am worried that my employer is withholding my employment rights from me. What should I be looking out for? Asking people to go self-employed to keep their jobs, telling agency staff they don’t get …

Advice Column: Hotel Booking

Thursday 27th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with holiday bookings.  I booked a luxury hotel room for my package holiday, but arrived to find it wasn’t available. I spent the week in a standard room instead. I reported this to my travel agent. Am I …

Advice Column: Universal Credit Help

Thursday 20th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the help available to Universal Credit claimants  I read that Universal Credit is due to be fully launched in Exeter this month. What help is available to claimants? Universal Credit is a new benefit which combines six benefits into …

Advice Column: Universal Credit Applications

Thursday 13th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on common problems with Universal Credit  I understand that Universal Credit is due to be fully launched in Exeter later this month. What problems have you found with the application process for Universal Credit? Universal Credit is a new benefit …

Advice Column: Product Compensation

Thursday 6th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on how to claim compensation if an item or product causes damage  I bought a new washing machine and when it broke it leaked water all over my kitchen floor. How do I go about claiming compensation for the damage? …