Advice Column: Building Problems

Thursday 16th May 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on problems with the price of building works.  I’ve hired a builder for a loft conversion but he’s now asking for more money to finish the job, despite agreeing a price in an email. What should I do? …

Advice column: Energy Bills

Thursday 2nd May As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy bills.  I’ve just received a £2,000 gas and electricity bill for payments going back two years. I’m not sure if I owe this money – what should I do? The first thing you should do is work out …

Advice Column: Pension Credit

Thursday 25th April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on changes to Pension Credit.  I have read that there are some changes coming to the eligibility to receive Pension Credit for mixed-aged couples. What are the changes and when do they happen?  You can currently get Pension Credit if …

Advice Column: Sick Pay

Thursday 18th April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on sick pay at work.  I took 7 days off work for flu and my employer won’t give me sick pay. I usually work 21 hours in a warehouse but I’m on flexible contract so my shifts moved round. I …

Advice Column: Pregnancy & Employment

Thursday 11th April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on employment rights for pregnant employees.  I’m 3 months pregnant and just beginning to show, so last week I thought I’d sit down with my manager and let them know before any speculation could take place. My manager was really …

Advice Column: Council Tax Arrears

Thursday 4th April As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax.  I have received my new Council Tax bill. I think I am going to really struggle to pay it in full this year as my hours at work have been reduced. What help is available? …

Advice Column: Workplace Disputes

Thursday 28th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on workplace disputes.  I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or …

Advice Column: Dating Websites

Thursday 21st March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on dating websites.  I recently joined a dating website. I was contacted by a lovely man and we started to exchange messages. We now email every day, although we haven’t met in person yet. We had arranged …

Advice Column: Adverse Weather

Thursday 14th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on adverse weather. Heavy snowfall shut down my 8-year-old’s school in January, and I needed to take the day off from work but I was worried that my boss would sack me or dock my wages. What …

Advice Column: Mobile Phones

Thursday 7th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on mobile phone contracts.  I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or …