Advice Column: Mobile Phones

Thursday 7th March 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on mobile phone contracts.  I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or …

Advice Column: Landlord Deposits

Thursday 28th February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on obtaining your deposit from your landlord.  I am having problems getting my deposit back from my landlord. What can I do about it?  In 2018 we dealt with 417 enquiries about private sector housing, including problems …

Advice Column: Delivery Problems

Thursday 21st February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on delivery problems. I ordered some birthday presents online, and they haven’t been delivered. Is there anything I can do to get hold of them or get my money back? It is the legal responsibility of the …

Advice Column: Debt Top Tips

Thursday 14th February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on top tips for dealing with debt.  With the new financial year starting in April, I thought that now would be a good time to try and get on top of my financial situation. I have some …

Advice Column: Pay and Entitlements

Thursday 7th February 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on pay and entitlements at work.  My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? …

Advice Column: Consumer

Thursday 31st January 2019   As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on consumer rights.  I bought a pair of trainers from a private seller on an online marketplace. The advert said they were Asics but when they arrived the branding said Basics. They are clearly not what …

Advice Column: Debt

Thursday 24th January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on dealing with money problems.  I’ve got three kids, and as usual, my finances are not in good shape after Christmas. I’m on a low income so had to put some purchases on a credit card. I …

Advice Column: Christmas Pay

Thursday 17th January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on what to do if you don’t think you have received the correct pay .  My employer asked me to work extra hours in the lead up to Christmas as it was really busy at work. Now …

Advice Column: Subscription Problems

Thursday 10th January 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on problems with subscriptions.  I signed up to a free TV deal, but now they are charging me because the free period has run out and I forgot to cancel the subscription. I can’t be the first …