Advice Columns: Scams

Thursday 11th July 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on being scam aware. About five years ago my father-in-law was the victim of a scam artist who fleeced him out of £5,000. Once he realised, he was devastated and we were able to work with his bank to …

Advice Column: Workplace Disputes

Thursday 4th July 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on workplace disputes.  I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or done, you …

Advice Column: Council Tax Payments

Thursday 28th June 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on council tax payments. I know I’m not going to be able to afford my council tax bill with so many other important bills to pay, let alone food. What should I do? Council tax arrears is a …

Advice Columns: Doorstep Loans

Thursday 20th June 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on doorstep lenders. I don’t think the company that sold me a doorstep loan carried out proper affordability checks and now I can’t afford to pay it back. Can I get a refund? The Financial Conduct Authority – …

Advice Column: National Living Wage

Thursday 6th June 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on how to ensure you are receiving the national living wage. I am over 25 and entitled to the National Living Wage, but I suspect I am being underpaid. How can I find out if I’m being paid …

Advice Column: Scams

Thursday 6th June 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on the Scams Awareness campaign. I’ve had a letter offering me the opportunity to invest in fine wine. The returns look really good and I’m tempted, but my friend says not to trust a letter in case it’s …

Advice Column: Pension Jargon

Thursday 30th May 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on pension jargon. I would find it easier to understand my pension if the industry used simple, standard language to describe their products. I am unclear about some terms and I am concerned that I am missing out …

Citizens Advice Exeter thanks volunteers for making a huge difference to people’s lives

Wednesday 29th May 2019 Leading local advice charity, Citizens Advice Exeter, is celebrating its volunteers who dedicate their time to solving people’s problems and making a difference to their lives. Volunteers Week, which runs from 1-7 June, recognises the contribution that volunteers across the UK make, and the charity is highlighting the work of its own team, which helps people …

Advice Column: PIP Challenges

Thursday 23rd May 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on challenging a Personal Independence Payment decision.  I have a long-term health condition but I recently had my Personal Independence Payment (PIP) reduced after a re-assessment. I want to challenge the decision – where do I start?  There …

Advice Column: Building Problems

Thursday 16th May 2019 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on problems with the price of building works.  I’ve hired a builder for a loft conversion but he’s now asking for more money to finish the job, despite agreeing a price in an email. What should I do? …