Advice Column: Smart Meters

Thursday 12th September 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on smart meters My gas and electricity deal has come to an end and the energy company has offered me a new contract. However, they’re insisting I get a smart meter fitted. I’ve heard these don’t really work and …

Advice Column: Product Compensation

Thursday 5th September 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on how to claim compensation if an item or product causes damage  I bought a new washing machine and when it broke it leaked water all over my kitchen floor. How do I go about claiming compensation for the …

Advice Column: Hotel Bookings

Thursday 29th August As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with holiday bookings.  I booked a luxury hotel room for my Summer holiday, but arrived to find it wasn’t available. I spent the week in a standard room instead. I reported this to my travel agent. Am I …

Advice Column: Housing Costs

Thursday 22nd August As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on housing costs.  I am renting and have an assured shorthold tenancy. I have been struggling to pay the rent for a few months. I am working full time but my wages aren’t enough. I am only just managing with …

Advice Column: Holiday Entitlement

Thursday 15th August As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on paid holiday entitlement.  I’ve been hired by a cafe as a temp covering the busy summer months. My boss says that because I’m a temp, I’m not allowed to take any holiday. Is this right?  Your boss is wrong. …

Advice Column: Travel Insurance Scam

Thursday 8th August As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on travel insurance scams. I’m planning a long holiday and have been struggling to find travel insurance for a reasonable price. I’ve found a good deal on social media but my friend thinks it might be a scam. How can …

Advice Column: Council Tax Arrears

Thursday 1st August 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax.  I am struggling to pay my Council Tax bill this year as my hours at work have been reduced. What help is available?  If you are having problems paying your council tax it’s important …

Advice Column: Building Works

Thursday 25th July 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with building works.  I’m having problems with a builder I employed to build a kitchen extension to our house. The foundations are laid, and he’s knocked through the back wall – the back of our house is …

Advice Column: Financial Healthcheck

Thursday 18th July 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on carrying out a financial health check.  I have been struggling financially over the last year or two and finally seem have got things straight. What should I do to make sure I maintain my financial situation? It is …

Advice Columns: Scams

Thursday 11th July 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on being scam aware. About five years ago my father-in-law was the victim of a scam artist who fleeced him out of £5,000. Once he realised, he was devastated and we were able to work with his bank to …