Adviceline: Back to the Workplace

Thursday 5th August

As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on your rights if you’ve been working from home.


I have been working from home since the start of the pandemic, and my employer has informed us that they are planning a phased return to office based working now that restrictions have been lifted. What are my rights?


With restrictions ending and workplaces reopening, people will understandably have questions about their rights. While you can ask to continue working from home, your employer doesn’t have to agree. If you have any concerns, it’s important to talk with your employer as soon as possible so that you can reach a solution that works for both of you.


Our employment specialist sets out your need to knows if you’re asked to return to your normal workplace.


  1. I’ve been working from home, can my employer ask me to return to my normal workplace?


  • The short answer is yes. When you enter into a contract to work for an employer you have to comply with ‘reasonable management requests’. That means your employer can ask you to return to your normal workplace if your original contract specified that you would be office-based or based elsewhere.


  • In practice, many employers are looking into or actively encouraging a blended working model – some time at home – sometime in the office/workplace.


  • You can ask to keep working from home, but that doesn’t mean your employer has to agree. Start by having an open conversation with your employer about your wishes, and consider making a flexible working request, which is a legal right all employees have. You can include your reasons why working from home is better for you and will also help the business.


  1. What can I do if I’m worried about safety measures at work?


  • Your employer has a legal duty under the law, and under your contract, to ensure that your workplace does not pose a risk to your health and safety. Current guidancesays employers should complete a Covid risk assessment and take steps to prevent transmission, including frequent cleaning and social distancing. This is due to be updated.


  • While wearing a mask in an enclosed space will no longer be mandatory, employers will still be free to set their own policies or put rules in place to require workers or customers to wear masks.


  • If you are unhappy with safety measures at your workplace, you could report your employer to the Health and Safety Executive, but ideally you and your employer can solve the issues together.


  1. I’m uncomfortable about taking public transport, what are my options?


  • Your employer’s duty is limited to things that are under its control, and so there is no clear legal position about whether it has to take into account the risks you face when travelling to and from work, as part of its health and safety assessment.


  • That said, your employer should listen to your concerns if you’re worried about having to use public transport after being called back into work. You could reach an arrangement that you’re comfortable with, for example, asking to travel at quieter times of the day.


  1. What happens if I need to self-isolate?


  • You shouldn’t go into work if you’re self-isolating because you have coronavirus symptoms or have been in contact with someone who has tested positive for coronavirus.


  • You must tell your employer that you have to self-isolate. It’s worth telling them in writing so you have a record for later use.


  • If you’re unable to work from home, you may be entitled to benefits, sick pay or a self-isolation payment of £500 from your local council. If you’ve been furloughed before by your employer, you might also be able to furlough you for the period you need to self-isolate. See the Citizens Advicewebsite for more information.


  • Remember that the rules on self-isolating are changing. From 16 August, if you’ve had your second vaccination, you won’t need to self-isolate if you have been in contact with someone who’s tested positive for coronavirus. If you have symptoms you’ll need to self-isolate until you get tested.


For more information visit


Look out for our column next week when we focus on changes to Universal Credit.


The information contained in these articles does not constitute advice. Citizens Advice Exeter and The Express and Echo accept no liability for the information published. Citizens Advice Exeter is unable to respond to individual requests for advice through these columns. Copyright Citizens Advice. For the most up-to-date information, please visit