Advice Columns: Holiday Entitlement

Thursday 20th June 2024

As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on we focus on paid holiday entitlement for those in employment.

I’ve been hired by a cafe as a temp covering the busy summer months. My boss says that because I’m a temp, I’m not allowed to take any holiday. Is this right?

 Your boss is wrong. As an employee, you’re entitled to take paid holiday regardless of the contract you’re on.

While they can refuse to give you leave at specific times, they can’t refuse you holiday pay altogether. If you can’t take time off during your contract you should receive your holiday pay in a lump sum at the end of your contract.

How much holiday you’re allowed depends on the length of your contract, and how many hours you work. First, check how much holiday you’re entitled to by using the holiday calculator at: GOV.UK Save a copy of the calculation to refer to later.

Then speak with your boss and explain that you are entitled to either paid annual leave or pay in lieu of your holiday – you can refer to your employment rights on our website – Give them a copy of your holiday calculation too.

If your boss refuses to give you time off or holiday pay, put your complaint in writing to them.

Should your boss still not give way get in touch with ACAS, the free dispute resolution service that specialises in employment, by calling 0300 123 1100 or using the online help at

For further help understanding your rights, approaching the discussion with your boss or taking things further, visit

The information contained in these articles does not constitute advice. Citizens Advice Exeter and The Express and Echo accept no liability for the information published. Citizens Advice Exeter is unable to respond to individual requests for advice through these columns. Copyright Citizens Advice. For the most up-to-date information, please visit