Advice Column: Coronavirus

Thursday 9th April 2020

As part of the Citizens Advice Exeter and The Express and Echo weekly advice column, and in a change to our previously advertised column, this week we focus on your rights if an event is cancelled due to coronavirus.

 I’ve got tickets to an event and I’m not sure what will happen in light of coronavirus. I bought the tickets for myself and a few friends; one of them is worried about attending such a large and busy event. What can I do?

 Ticket holders who change their mind about going to see an event, such as a concert that is still going ahead, have no legal right to a refund. If, however, the event is cancelled, your refund rights will depend on how you bought the ticket.

If you bought your ticket from an official seller and the organiser cancels, moves, reschedules, or makes the event behind closed doors, you should get a refund. This is the case even if it is cancelled due to a government ban on large events. The official seller is the best person to ask about how to get a refund.

If you bought your ticket from a ticket-reselling website, refunds will depend on the site’s terms and conditions. If you bought from a private seller and the event is cancelled or rescheduled then it is unlikely you will be able to recover your money. We recommend you contact the seller.

If you’re due to go to an event, keep checking the information from the official seller or organiser to ensure you’re up to date.

Unfortunately we’ve found that in these situations scammers prey on those who are affected. If your event is cancelled and people or companies offer their services to try to recover money on your behalf, make sure that you’re looking out for any potential scams.

 In addition, please keep an eye on our website – – for any changes to our normal services due to coronavirus. Please also visit for dedicated information and advice concerning coronavirus.

 Look out for our column next week when we focus on help for those affected by the collapse of Flybe.

 The information contained in these articles does not constitute advice. Citizens Advice Exeter and The Express and Echo accept no liability for the information published. Citizens Advice Exeter is unable to respond to individual requests for advice through these columns. Copyright Citizens Advice. For the most up-to-date information, please visit