Advice Column: Energy Bills

Thursday 19th April 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy bills.  I’ve just received a £2,000 gas and electricity bill for payments going back two years. I’m not sure if I owe this money – what should I do? The first thing you should do is work …

Advice Column: Sick Pay

Thursday 12th April 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on sick pay at work.  I took 7 days off work for flu and my employer won’t give me sick pay. I usually work 21 hours in a warehouse but I’m on flexible contract so my shifts moved round. …

Advice Column: Council Tax Arrears

Thursday 5th April 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax.  I have received my new Council Tax bill. I think I am going to really struggle to pay it in full this year as my hours at work have been reduced. What help is …

ADVICE COLUMN – Workplace disputes

19th March 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on workplace disputes.  I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or done, …

Monday 19th March – Limited Service

Monday 19th March 2018 We are planning to open as usual today, but will be offering a limited service due to travel disruption for our staff and volunteers.  Please only travel if it is safe to do so.  Advice available at www.citizensadvice.org.uk      

ADVICE COLUMN – Debt and money problems

12th March 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on debt and money problems.  I was made redundant last month and I’ve already started to fall behind on my bills. I’m looking for work, but is there anything else I can do so I don’t end up …

ADVICE COLUMN – mobile phone contracts

5th March 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on mobile phone contracts.  I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or have …

Advice Column: Landlord Deposits

Thursday 1st March 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on obtaining your deposit from your landlord.  I am having problems getting my deposit back from my landlord. What can I do about it?  Last year we dealt with 243 enquiries about private sector housing, including problems …

Charity’s Investigation Finds Flawed Disability Benefit Assessments

Thursday 1st March 2018  People with disabilities are being wrongly denied the financial support they are entitled to, causing hardship, stress and anxiety. That’s the conclusion of a new report from Citizens Advice Exeter. The leading local advice charity is calling for the Government to tackle the flawed system which determines whether people are eligible as a result of a …

Advice Column: Delivery Problems

Thursday 22nd February 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on delivery problems.  I ordered some birthday presents online, and they haven’t been delivered. Is there anything I can do to get hold of them or get my money back? It is the legal responsibility of the …