Advice Column: Loan Sharks

Thursday 19th October 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the dangers of borrowing from Loan Sharks. My friend told me about someone she knew that could help me out with a loan. Although I’ve been making regular repayments, my loan just seems to be increasing and I …

Advice Column: Holiday Problems

Thursday 12th October 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on compensation for flight delays.  In the Summer we had a week-long holiday to Greece. My outbound flight was cancelled with an hour’s notice, but I got the replacement flight provided by the airline. Can I claim compensation? If …

Advice Column: Problems at Work

Thursday 5th October 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems at work.  I am worried that my employer is withholding my employment rights from me. What should I be looking out for? Asking people to go self-employed to keep their jobs, telling agency staff they don’t get …

Advice Column: Tribunal Fees

Thursday 28th September 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the Supreme Court decision about employment tribunal fees.  Now that employment fees have been scrapped, what does this mean for anyone thinking of bringing a case? These changes are because the Supreme Court has decided employment tribunal fees …

Advice Column: Pausing Universal Credit

Thursday 21st September 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with Universal Credit.  I read recently that Citizens Advice has been calling on the Government to pause the roll-out of Universal Credit. What is Universal Credit and what problems have you found with it so far? Universal …

Lottery success for Citizens Advice Exeter

Wednesday 13th September 2017 Leading local advice charity, Citizens Advice Exeter, is celebrating a lottery award of £6,358 from the Big Lottery Fund. The charity will use the national lottery funding to make improvements to their technology and telephony system and pay volunteer expenses. Steve Barriball, Chief Executive of Citizens Advice Exeter, said: “We are very grateful to the Big …

Advice Column: Holiday Bookings

Thursday 14th September 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with holiday bookings.  We went on a package holiday in the Summer. Our hotel was miles away from where we booked. We couldn’t contact anyone to change hotels, and had to pay to travel back and forwards …

Advice Column: Product Compensation

Thursday 7th September 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on how to claim compensation if an item or product causes damage  I bought a new washing machine and when it broke down it leaked water all over my kitchen floor. How do I go about claiming compensation for …

Advice Column: Brexit

Thursday 31st August 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the decision to leave the European Union  Following the decision to leave the European Union, I am confused what this means and when I am likely to see any changes. Now that Article 50 has been triggered what …

Advice Column: Holiday Entitlement

Thursday 24th August 2017 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on paid holiday entitlement.  I’ve just been hired by a cafe as a temp covering the busy summer months. My boss says that because I’m a temp, I’m not allowed to take any holiday. Is this right?  Your boss …