Job Vacancy: Caseworker

Caseworker 14 hours per week     £8,010 actual salary per annum, plus up to 3% employer’s pension contribution Reporting to the Chief Executive Initial 3 year contract, with possible extension dependent on funding Working with local Children’s Centres Based at: local Citizens Advice office   We are seeking a dynamic, proactive caseworker to work with families in Children’s Centres. The …

Advice Column: Delivery Problems

Thursday 22nd February 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on delivery problems.  I ordered some birthday presents online, and they haven’t been delivered. Is there anything I can do to get hold of them or get my money back? It is the legal responsibility of the …

Advice Column: Debt Top Tips

Thursday 15th February 2018   As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on top tips for dealing with debt.  With the new financial year starting in April, I thought that now would be a good time to try and get on top of my financial situation. I have …

Advice Column: Pay and Entitlements

Thursday 8th February 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on pay and entitlements at work.  My employer regularly withholds or delays my pay. This makes paying my bills really difficult, and it is not always clear what I am being paid for. What are my rights? …

Advice Column: Employment Tribunal Fees

Thursday 1st February 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on arrangements for claiming back employment tribunal fees. In 2016 I paid fees to take my employer to an employment tribunal. I now hear that the fees have been scrapped. Am I able to claim the fee …

Economic Well-being Survey 8th January 2018

  Sep 15 Jan 16 Jul 16 Jan 17 Jun 17 Dec 17 Income Up Down Same   32 34 34   33 33 34   22 24 54   11 30 59   11 28 61   12 32 56 Expenditure Up Down Same   38 23 39   38 23 39   31 24 45   30 27 …

Advice Column: Gym Membership

Thursday 25th January 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on problems with cancelling gym membership.  My gym will only allow me to cancel my membership in person. This is written in the contract but I’ve since moved away from the area. What can I do?  To …

Concern at increase in mortgage repossessions

Wednesday 24th January 2018 Leading local advice charity, Citizens Advice Exeter, has raised concerns about a 16.6% increase in the number of mortgage repossession cases listed at Exeter County Court in the nine-month period ending 31st December. This is in comparison to the same period in 2016. Steve Barriball, Citizens Advice Exeter Chief Executive, said: “In the last nine-months there were …

Advice Column: Xmas Pay

Thursday 18th January 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on what to do if you don’t think you have received the correct pay .  My employer asked me to work extra hours in the lead up to Christmas as it was really busy at work. Now …