Advice Column: Universal Credit Applications

Thursday 13th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on common problems with Universal Credit  I understand that Universal Credit is due to be fully launched in Exeter later this month. What problems have you found with the application process for Universal Credit? Universal Credit is a new benefit …

Advice Column: Product Compensation

Thursday 6th September As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on how to claim compensation if an item or product causes damage  I bought a new washing machine and when it broke it leaked water all over my kitchen floor. How do I go about claiming compensation for the damage? …

Advice Column: Holiday Entitlement

Thursday 30th August 2018   As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on paid holiday entitlement.  I was hired by a cafe as a temp covering the busy summer months. My boss says that because I’m a temp, I’m not allowed to take any holiday. Is this right?  Your boss …

Advice Column: Housing Deposits

Thursday 23rd August 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on housing deposits. I’ve seen a new property advertised which I’d like to rent and am thinking about putting a holding deposit down. However, the rent is really cheap – should I be worried it’s a scam? You’re right …

Advice Column: Travel Insurance Scam

Thursday 16th August 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on travel insurance scams. I’m planning a long holiday and have been struggling to find travel insurance for a reasonable price. I’ve found a good deal from a Facebook advert but my friend thinks it might be a scam. …

New Citizens Advice Partnership launched in Exeter and Torbay

Wednesday 15th August 2018 Leading local advice charities, Citizens Advice Exeter and Citizens Advice Torbay, are delighted to announce the launch of a new and exciting partnership. Both charities will now operate under a shared leadership team headed up by Steve Barriball, current Chief Executive of Citizens Advice Exeter. Bev Foster, Chair of Citizens Advice Torbay said: “The last year …

Advice Column: Pensionwise

Thursday 2nd August 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on pension freedoms.  I’ve heard that I can now get full access to my pension pot when I turn 55. How do I work out what I should do with my pension savings? The April 2015 pension …

Advice Column: Workplace Disputes

Thursday 12th July 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on workplace disputes.  I am having problems at work. My employer has called me a meeting to discuss this. I am worried. What should I do? If you’re unhappy about something that your employer has said or done, you …

Advice Column: Volunteering

Thursday 5th July 2018 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on volunteering.  I read recently about the difference that your volunteers make, and might be interested in helping. What are you after, and what training will I get? Volunteering is an excellent way to gain new skills, whilst also …

Advice Column: Doorstep Loans

Thursday 28th June 2018 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on doorstep lenders.  I don’t think the company that sold me a doorstep loan carried out proper affordability checks and now I can’t afford to pay it back. Can I get a refund? The Financial Conduct Authority – …