Advice Column: Holiday Bookings

Thursday 12th December 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with holiday bookings. We went on a package holiday before Christmas. Our hotel was miles away from where we booked. We couldn’t contact anyone to change hotels, and had to pay to travel back and forwards to …

Money & Energy Caseworker

£11.44 per hour (minimum 18 hours per week)) Permanent Position Closing Date: 12 noon on Friday 3rd January 2020 Interview Date: Friday 17th January 2020 Citizens Advice Exeter offers free confidential advice online, over the phone, and in person. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever …

Advice Column: Energy Costs

Thursdays 5th December 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy costs. I live with my two children and partner in a small semi-detached house. During the winter we use more heating and electricity as we’re home more. Do you have any tips on how I can keep …

Advice Column: Council Tax Arrears

As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on support for council tax. I am struggling to pay my Council Tax bill this year as my hours at work have been reduced. What help is available? If you are having problems paying your council tax it’s important to keep in contact …

Advice Column: Parking Fines

As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on parking fines.   I overstayed in a car park by just a few minutes and have been fined. I think that this is really unfair. Is it worth appealing the fine?   It’s worth appealing if you were only 5 or …

Advice Column: Cost of Christmas

As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on meeting the costs of Christmas.   I’m dreading Christmas this year because we are really struggling to pay the bills and there’s no cash to spare for cards, presents and so on. What can I do?   Follow our key …

Advice Column: Loan Sharks

As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the dangers of borrowing from Loan Sharks.   My friend told me about someone she knew that could help me out with a loan. Although I’ve been making regular repayments, my loan just seems to be increasing and I have no paperwork …

Advice Column: Blue Badge Scheme

Thurdsay 31st October 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on the extension to the Blue Badge scheme.  My mum has a non-visible disability which causes her walking difficulties.  I heard something on the news about how she may now be eligible for a blue badge. How can I …

Advice Column: Money Problems

Thursday 24th October 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on dealing with money problems.  I recently become a carer for my partner who I live with and can no longer work. We’ve started falling behind on our bills and I’m worried our debts are only going to get …

Advice Column: Nuisance Neighbours

Thursday 17th October 2019 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on nuisance neighbours.  I live in a rented property and a family has moved in to the house next door and is being a nuisance, yelling late at night over a loud television and leaving bin bags strewn over …