**We are currently booking appointments 3-4 weeks ahead. If you have an issue you want help with, particularly where there is a deadline, please get in touch as soon as possible. You may also get the advice you need from the webchat and email options and the Citizens Advice website detailed below and the resources on our Advice and Information page.**
Who can we help?
We help people who live or work in Exeter and the surrounding area. If you do not live in the area we cover, you can search for the contact details of your local Citizens Advice.
Citizens Advice is our self-help website which is available 24 hours a day. It gives you information on your rights and helps you take the first steps in sorting out problems. The site covers a wide range of topics, including benefits, employment, housing, and has help on debt, consumer and legal issues. There is information in other languages, and also a large number of fact sheets to print off and use for reference.
If you do not have access to the internet, you can access the website in our reception.
The Citizens Advice website is currently piloting a service offering webchat and email advice.
Call for telephone gateway assessments
Our Adviceline telephone service is on 03444 111 444 from 10am to 4pm weekdays. For details of call charges, see the Contact us page.
When you phone Adviceline you will be given a short assessment interview. During this interview, we will find out what your issue is, and find the best way to help you.
This may be to
- Direct you to Citizens Advice resources or the resources of other organisations
- Signpost you to another organisation which can give you the help you need
- Offer you an appointment (in person or over the phone) with one of our advisors or with a specialist caseworker
Please note we will not offer advice during the gateway assessment.
We also offer face-to-face assessments on a first-come, first-served basis from 10am weekdays except Wednesday. These sessions can get very busy so we suggest you phone initially if possible.
Reception information and resources
We have leaflets and factsheets in our reception on a range of issues. Our volunteer information guides will help you to find what you need. There is also a phone line which offers free calls to a number of relevant organisations and computers offering internet access to them. There is a list of the organisations you can contact free from reception on our Advice and information useful links page.
As well as our main advice service, we run a range of projects offering specialist advice. In some cases you do not need a gateway assessment to be seen by a project caseworker. Please check the specialist advice page to see if you are eligible.
StepChange debt remedy
If you’re worried about money it can’t hurt to get some free, impartial advice. StepChange Debt Charity offer expert debt help, budgeting tips and personal bankruptcy support.
Their confidential online tool, StepChange Debt Remedy, can recommend a debt solution in 20 minutes. Or, they provide a freephone helpline on 0800 138 1111.