Advice Column: Subscription Problems

Thursday 21st December As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on problems with subscriptions.  I signed up to a free TV deal, but now they are charging me because the free period has run out and I forgot to cancel the subscription. I can’t be the first person …

Advice Column: Redundancy

Thursday 14th December As part of the Citizens Advice Exeter and The Express and Echo weekly advice column, this week we focus on challenging an unfair redundancy or problem at work. I don’t think that my boss is treating me fairly. I am worried that I will get the sack and I think this would be really unfair. What are …

Advice Column: Energy Bills

Thursday 7th December As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on energy bills.  I am a single parent with two kids and I’m really worried about how I’ll afford to pay my energy bills when I have to start putting the heating and lights on more now winter is here. …

Advice Column: Cost of Christmas

Thursday 30th November As part of the Citizens Advice Exeter and The Express and Echo weekly advice column, this week we focus on meeting the costs of Christmas.   I’m dreading Christmas this year because we are really struggling to pay the bills and there’s no cash to spare for cards, presents and so on. What can I do?   …

Advice Column: Holiday Booking

Thursday 23rd November As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on problems with holiday bookings.   We went on a winter sun package holiday. Our hotel was miles away from where we booked. We couldn’t contact anyone to change hotels, and had to pay to travel back and forwards to …

Advice Column: Consumer Rights

Thursday 16th November As part of the Citizens Advice Exeter and The Express and Echo weekly advice column this week we focus on consumer rights.   I bought a pair of trainers from a private seller on an online marketplace. The advert said they were Asics but when they arrived the branding said Basics. They are clearly not what was …

Advice Column: Online Shopping Scams

Thursday 9th November As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus on online scams.   I do most of my shopping online. I am always on the lookout for a bargain, especially with the festive season coming up but I’m worried about scammers. What should I look for, to avoid getting …

Advice Column: Parking Fines

Thursday 2nd November 2023 As part of the Citizens Advice Exeter and The Express and Echo advice column this week we focus on parking fines. I overstayed in a car park by just a few minutes and have been fined. I think that this is really unfair. Is it worth appealing the fine?  It’s worth appealing if you were only …

Advice Column: Savings

Thursday 26th October 2023 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column, this week we focus on saving and budgeting.  I‘ve just had my hours cut at work. I’d like to take on a second job, but there’s nothing around. It sounds ridiculous to talk about Christmas now, but I’m already worrying! I …

Advice Column: Halloween

Thursday 19th October 2023 As part of the Citizens Advice Exeter and The Express and Echo weekly advice column we focus Halloween costumes  Halloween is coming up and my children are keen to dress up for trick-or-treat. I’ve read about accidents involving costumes catching fire and I’m worried about buying an outfit that could be highly flammable. I don’t want …